RETURN & EXCHANGE POLICY
We thank you for shopping Nineanahalfmonths.com and we want you to love your purchases. If you are in any way unhappy with your purchase, simply send it back to us following the steps below. We want the Return Process to be as simple as possible for you because we know you have way more important stuff going on.
ALL RETURNS MUST BE SHIPPED BACK TO US WITHIN 14 DAYS OF THE DATE YOU RECEIVED YOUR ORDER. We by all means don’t want you to be stuck with anything you don’t like or doesn’t fit, but we are a small business operation and cannot accept items returned past the 14-day Return Period. If you feel you are getting down to the wire, please call or email us. Returns received after the 14-Day window without prior notification will be returned to you. No exceptions.
- All items purchased at full retail price, with tags attached and in unworn condition, may be returned for full credit within 14 days from the date you received the item. We will refund your card for the full amount of the return, minus shipping fees within 2-3 of receiving the item(s). Returned items must be unworn, unwashed, and in original condition with all original tags intact. Items that do not meet these conditions will not be accepted.
- Skincare, Lingerie, and Undergarments are NOT returnable. Swimwear is only returnable with the hygienic liner intact. Nursing covers are only returnable if unopened. Sorry, no exceptions.
- Sale items can only be returned for online store credit, no refunds. Tags must be attached and items must be in unworn condition.
- Nine and a Half Months is not responsible for damages that occur during the return shipping process. We suggest carefully packing and insuring all returns.
- All online returns will receive a refund to the original form of payment (unless the return only qualifies for a store credit)
- Please note the shipping cost of returning items is the customer responsibility. The store will not reimburse shipping, postage or delivery charges incurred with the return of an item.
- If you are unhappy with your purchase…
1) Pack items with Tag(s) attached, along with the Return Form and copy of your receipt. Please make sure that your name, address, phone number and e-mail address are included.
2) Just ship your package back to this address via any trackable carrier:
Nine and a Half Months
10880 S Eastern Ave., Suite # 104
Henderson, NV 89052
3) Please allow 2-3 business days for your return items to be credited/exchanged upon us receiving the items. We will refund your card (or issue an online store credit for sale items ) for the full amount of the return, minus the original shipping fees. Once your card has been refunded, we will send you an email notification. In the event of a store credit, we will email you instructions on how to redeem it on your next transaction. Any discounts or coupons applied to an order will be taken into consideration when calculating refunds or store credits, thus you may not receive full value for the return of a single item if the remainder of your order no longer qualifies for the discount/coupon.
If you receive any goods that have been damaged, please let us know immediately. Any damages must be reported within 7 days of receipt. Please follow the manufacturer’s care instructions carefully as Nine and a Half Months Maternity can not be responsible for damages that occur during the dry cleaning, laundering, tailoring or misuse of merchandise..
Exchanges: Please call or email to let us know you would like to exchange your items. We will hold the desired item until your return comes in. If you can’t spare the transit time it takes to send the return and receive the exchange, please let us know and we will ship the new item before your return arrives back to us. We are always a phone call or an email away. Exchanges are handled as a new purchase. We will charge your credit card when we ship the new items. Due to the rising cost of shipping, we will no longer offer courtesy shipping on exchanges.
Questions may be emailed to: email@example.com or call us at 702 749 7174.